Refund policy

Refund Policy – Verse & Vine Studio

Digital Products

Due to the digital nature of our products, all sales are final.
We do not offer refunds, returns, or exchanges on digital downloads.

If you experience any issues accessing or downloading your files, please contact us and we will be happy to assist.

Physical Products (Apparel & Accessories)

All physical items are made to order through our production partner.

We only offer replacements or refunds if an item arrives:

  • Damaged
  • Defective
  • Incorrect

Reporting an Issue

If there is a problem with your order, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A clear photo of the item showing the issue

Email: contact@verseandvinestudio.com

Non-Returnable Situations

We do not accept returns or offer refunds for:

  • Incorrect size selection
  • Change of mind
  • Incorrect address provided at checkout

Please review product details and sizing information carefully before placing your order.

Resolution

If your issue is approved, we will:

  • Send a replacement item, or
  • Issue a refund

Contact

For any questions regarding your order, please reach out to:
contact@verseandvinestudio.com